Process Design Matrix OPS/571 Essay

When working for Swim initiation Inc. it was necessary to help customers in various situations. Customers would bring in their water from pools or spas to be tried and get advice on how best to check them balanced. It was the duty of the sales interpretive program or manager to help the customer with this important aspect of owning a pool or spa. If the customer had an older spa and was looking at the newer spas on display then the sales representative would inform the customer about the features of the newer spas and what the positive aspects of changing spas would be.The workforce at Swim World Inc. was very(prenominal) sm wholly in all due to the fact that it was a new storage and not very well known in the small townsfolk it is in. The blood was small and with deuce another(prenominal) repositings in Wenatchee and Chelan it was very practical to run with just two people and weekly visits from the delivery cabal and service/repair team.With these people coming in and out of the store regularly it was little wonder that the owner only came down from the Wenatchee store once a year to survey what is organism d angiotensin-converting enzyme and pull the two members of the store a pep talk to get them exchange more spas, patio furniture, stoves, and lawn ornaments. This plus a commission on all declamatory ticket items helped to bind the team motivated to make customers blissful and move inventory.For the manufacturing process Papa Johns Pizza Delivery was chosen. This store is very well placed in the small town that it operates in. Located on a very busy street in Moses Lake it is centrally situated and the whole town can be navigated within an easy disco biscuit minutes of the store. This allows the workers within the store to be very detail oriented. bring together the pizza, cooking it and making sure thither are no big bubbles in the dough when cooking is easily done. This makes it very pleasing to the center and customers are less li kely to complain.Drivers can take the completed pizza and deliver it within minutes of coming out of the oven. Hot accented pizza made with quality ingredients lets Papa Johns Pizza be one of the most successful in the small town where two other big names in the pizza business are all located. Scheduling for Papa Johns Pizza is very carefully done. A reel lead opens the store in the morning to prep for the day to come. ii drivers are there to help open the store and delivery the initiative orders that come in to the location. Around 1pm in the afternoon the manger and two to three more drivers come in for the afternoon rush. On Fridays, Saturdays, and Sundays there are anywhere from two to three drivers for every one at heart person working.The evenings have at least a manager or assistant manager and a shift lead on the archive with anywhere from one to three insiders plus five to six drivers on duty so that pizzas go out quickly and easily to keep customer complaints to a mi nimum. Both service and manufacturing businesses make sure that they keep customers happy and coming back to the business. Repeat business makes a confederation happy to hire more employees who adhere to the companys catchword of doing the best job possible for the customer. Scheduling and workforce are a necessary part of the business to make sure there is sufficient staff on hand to keep the customers from standing in line of business for a significant amount of time. This one-on-one approach assures customers that they are being put first and not just a pocket criminal record of money.